Policies - Guarantee

Whether ordering from or contacting Meyer Hatchery, you agree to these terms:
Poultry Arrival Information
We ship on Mondays, Tuesdays and Wednesdays depending on the combination of poultry ordered. Poultry are shipped for arrival at your local Post Office Tuesday through Saturday depending on hatch date. Whether you phone in your order or book it on-line, we will inform you of the arrival time frame.
Poultry Guarantee
We guarantee 100% healthy chicks on arrival with excellent livability. Orders are shipped with up to 4% extra chicks at no extra charge. All orders must meet our minimum order quantities, in order to qualify. We will offer a refund, replace stock, or give credit one time toward any bird that had been properly cared for but had died within 48 hours of time of arrival. However, we must be notified within 48 hours of arrival, if any losses should occur. At no time will our guarantee exceed the original purchase price. While we appreciate notification of losses as they happen, we ask that you report your total losses one time, at the end of the 48 hour period.
We offer a 90% sexing accuracy. For errors resulting greater than guarantee, we will refund the difference between the female and male price. Sexing errors can be reported when birds reach 10 weeks of age and no later than 18 weeks after hatch date. (48 hour guarantee excludes hatchery pick-up orders)

Hatching Eggs
We offer a full line of hatching eggs and incubators for customers who want to hatch their own birds. We will ship fresh eggs - the same eggs we hatch here. We guarantee the eggs to be true to breed variety and to arrive in good condition. However, we do not guarantee hatchability due to conditions beyond our control during shipment, and hatching equipment or methods used. We now offer free shipping on our full line of Hatching Eggs. We accept any quantity or combination you wish to order. Egg orders of less than 6 eggs will incur a small order charge of $7.00.
Merchandise (Non-live Products)
If you are not satisfied or product does not meet your standards, item may be returned, only with the proper consent of Meyer Hatchery. Items returned will only be accepted if in original packaging, in unused condition, and date of purchase is not greater than 30 days. Package must include a return authorization number, which can be obtained by calling Meyer Hatchery Customer Service. Only then can it be exchanged, offered a refund, or credited toward a different product. Emailed chicken coop building plans can not be returned.

NPIP Certificates
We provide NPIP certificates (VS Form 9-3) at no charge. Requests should be made at the time of purchase, but are accepted until 6 months from the hatch date. No certificates will be sent after that time. We will provide the form one time, under the name of the purchaser.

Terms
AT NO TIME WILL ORDERS BE BOOKED WITHOUT PAYMENT. ORDERS ARE BOOKED FIRST COME WITH PAYMENT, FIRST SERVED.
CANCELLATIONS: A $10.00 Cancellation Fee applies to any and all orders canceled. No order will be canceled two weeks prior to hatch date.
STARTED PULLETS: A non-refundable $1 per bird deposit is due at the time the order is booked with a $20 minimum deposit required.
PHONE ORDERS: Pay by credit card: Visa, MasterCard, Discover, or American Express.
ORDER FORM: All orders must be accompanied with payment: Check, Money Order, or Credit Card numbers.
** Personal check orders will be booked after verification of sufficient funds. Please allow for additional processing time. Checks returned to us by your bank will result in an additional $40.00. If reconciliation is not made within 15 days your account will be turned over to our collection agency, and other penalties and fees will be added.
While we have taken many precautions to insure accurate pricing, we cannot guarantee this catalog to be free of pricing or typographical errors. PRICES SUBJECT TO CHANGE WITHOUT NOTICE.
Our catalog and web-site display actual photographs taken of our breed stock. All photos and descriptions are property of Meyer Hatchery and no reproduction is permitted without written consent of Meyer Hatchery.

Privacy Policy
Meyer Hatchery takes every precaution necessary to protect your privacy and personal information. When submitting sensitive information (such as a credit card number) via our website, that information is collected, encrypted, and protected by the best encryption technology available in the industry---SSL. We combine secure servers with Secure Socket Layer (SSL) transmission to safeguard the personal information of all Meyer Hatchery customers. What this means is that any time you send data to our web server it will be encrypted and, in turn, our server will encrypt any data sent back to your web browser. Meyer Hatchery uses 128-bit encryption by Register.com, the most advanced form of SSL software presently available.

When we collect your card holder data, such as: name, address, phone number, email address and credit card number with expiration date we do not share this information with any third party.